Return & Refund Policy

Return & Refund

1. This Return and Refund policy shall only be applicable for online delivery via STECH Group Official Website only.

2. All sales are final.

3. There is no cash refund on any defective goods. We will do exchange only.

4. There is no refund on issue for example on situations: change of mind or just don’t like the item.

5. All SALES and promotional-priced items are non-returnable, non-refundable and non-exchangeable.

6. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.

7. STECH Group shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any damaged or defective condition, please notify us via contact us form or email us at [email protected] as soon as possible.

8. The customer is required to send back the affected Product(s) to us via a reliable courier service company to our STECH Group Distribution Centre. Shipping charges are to be borne by the sender.

9. The customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at STECH Group Distribution Centre. STECH Group will not be liable for any loss or damage to the Product prior to the Product is received by us. The customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging. Upon receiving the item, inspection will be made.

10. STECH Group will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However, we will help you on the process to track and enquire on your parcel.

What if I received a damaged?

Firstly, we apologize if the product received was damaged.

1. Please notify us via contact us form or email us at [email protected] as soon as possible.

2. Replacement must be informed as soon as possible within 3 days after receiving. 

3. NO REFUND, only exchange. 

4. Customer needs to attach a picture of the faulty items. 

What if I accidentally paid more than once?

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.

1. Please notify us via contact us form or email us at [email protected] as soon as possible.

2. Provide us with your order number.

3. You may choose to have the amount refunded (charges may apply) or have a store credit.

4. Customers are to bear any bank charges due to transactions made between banks.

5. If you choose to have the monetary refund, 3% from the total value will be deducted for admin fee.

6. If you request for store credit, full refund will be made.

Repeated Returns

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your account.

Last updated: 26th September 2020

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