Shipping & Delivery Policy

Shipping & Delivery

1. Items offered on our STECSY website are only available for delivery to addresses in Malaysia & Singapore. Once you have entered the delivery address, you would be informed with the delivery charges. 

(At the moments not available for orders from others international customers, please stay tune for others international shipping details and charges.)

2. Shipping address unable to amend due to the system, please reconfirm your address before confirming the order, if truly need to amend, please email to [email protected] 

3. Shipping charge would be advised on you for the final amount of purchase before proceeding with the full transaction. 

4. Your order will be delivered via our shipping partner (J&T Express for Malaysia & Singapore), dependent on size and weight. 

5. Tracking No is available for you to receive a shipping confirmation via e-mail and with a tracking link for your parcel, so you could follow its journey to your doorstep.

6. Shipping period for cities in Malaysia would take two (2) to five (5) business days, and for cities in Singapore would take between five (5) to eight (8) business days depending on the courier company.

7. Please be advised that on any public holiday dates in your country, deliveries would not be made. In this instance, please expect your order to arrive in the next business day.

8. Please note, that if no signature is collected upon the package arrival, you agree to our terms and conditions and, confirm that we can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

9. This policy is only applicable for purchase made in STECSY Online Store. 

10. All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you the availability date again. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. Others information, kindly contact us at [email protected]

Last updated: 23rd November 2020

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