Terms and Conditions of Use

Thank you for visiting STECH GROUP SDN BHD (collectively, “STECH GROUP”, “STECSY”, “STECSYLINE”, “we”, “us” or “our”) website or using our mobile application (“App”). When you access, browse or use STECH GROUP website or our App, you accept the terms and conditions of use set forth herewith. Please read them carefully. If you are under 18 years old, you are not eligible to register or use STECH GROUP website. 

Intellectual Property Rights

All contents on STECH GROUP website and App, including but not limited to text, graphics, images, audios, videos, logos and other downloadable digital items are the properties of STECH GROUP or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from STECH GROUP.

Access and Content Use

You are granted limited rights to access and use the services on STECH GROUP website or App for personal use. Unless otherwise expressed in written consent from STECH GROUP, the content use of STECH GROUP website or App is subject to the following terms:

• You may not download and/or modify the content on STECH GROUP website or App other than for personal viewing.

• You may not reproduce or copy STECH GROUP website or App, or any of the material contained in it.

• You are granted non-exclusive and revocable rights to create hyperlinks to STECH GROUP website or App, provided it does not represent STECH GROUP, nor does it present STECH GROUP and its products and services as false, misleading, misrepresenting and offensive.

• You may not make available any content of STECH GROUP website or App by automated and/or manual means; in electronic and/or printed forms to other entities or persons.

• You may not attempt to hack into, disrupt, disable or interfere with the services on STECH GROUP website or App.

Your Member Account

A member account is set up for you upon your successful registration as a STECH GROUP member. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. We reserve the right to deny access to your account without prior notice given to you. For the protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.

Product and Packaging

From time to time, we may modify and improve our product and/or its packaging. When making purchases from STECH GROUP website or App, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our website or App. We are not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.


STECH GROUP strives to ensure that product prices and product details advertised on STECH GROUP website or App are correct and up-to-date. STECH GROUP reserves the right to vary the product prices and other product details without prior notice.

The prices on STECH GROUP website or App are for online purchases only.


When making purchases from STECH GROUP website or App, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination country and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher.

Some countries impose a daily value limit for their import shipment. As such, large orders may be split and shipped separately in order to comply with the countries’ regulations.

As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated.

Due to various regulatory and business constraints, STECH GROUP and its shipping provider partners may not provide delivery to all countries in the world.

Additional Taxes, Levies and Duties

When making purchases from STECH GROUP website or App, you agree that costs from additional taxes, levies and duties that may be imposed by the country of your shipping destination are to be borne by you. These extra costs may be excluded from or added to (where applicable) the purchase grand total amount. You are therefore strongly advised to clarify this matter with the authority in the shipment destination country prior to making any order.

Risk of Product Loss and Confiscation

STECH GROUP strives to engage the service of professional and reliable shipping providers to deliver products you order from STECH GROUP website or App. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after we ship out your order.

Estimated Shipment Arrival Time

Where applicable, STECH GROUP estimates and informs you the amount of time required for your shipment to arrive at your designated shipping address. Although STECH GROUP takes every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the country of your shipping destination.

Disclaimer of Warranties and Limitation of Liability

STECH GROUP website, App, its contents, downloadable items, products and services sold or made available to you through our website or App are provided on an “As Is” and “As Available” basis. Unless otherwise expressed in writing, we make no warranty of any kind with regards to previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. We shall not be liable for errors contained on our website or App, and for any incidental or consequential damages of any kind arising from using our website or App, its contents, downloadable items, products and services sold or made available to you through our website or App.

Electronic Communications

STECH GROUP shall not be responsible for any direct, indirect, special or consequential damages arising out of the use of its website and App. Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, STECH GROUP shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.

Governing Law

By using STECH GROUP website or App, you agree that the above Terms and Conditions of Use are governed by applicable laws and regulations of the country for which the website or App is operating. Any disputes arising from using STECH GROUP website or App shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.

Amendments to Terms and Conditions of Use

STECH GROUP reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of its website and App, as well as any aspect pertaining to the use of the website and App. As such, we encourage you to review the terms and conditions regularly to ensure that you are aware of any changes.

Last updated: 26th September 2020

Return & Refund Policy


1. This Return and Refund policy shall only be applicable for online delivery via STECH Group Official Website only.
2. All sales are final.
3. There is no cash refund on any defective goods. We will do exchange only.
4. There is no refund on issue for example on situations: change of mind or just don’t like the item.
5. All SALES and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
6. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
7. STECH Group shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any damaged or defective condition, please notify us via contact us form or email us at [email protected]stecsy.co as soon as possible.
8. The customer is required to send back the affected Product(s) to us via a reliable courier service company to our STECH Group Distribution Centre. Shipping charges are to be borne by the sender.
9. The customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at STECH Group Distribution Centre. STECH Group will not be liable for any loss or damage to the Product prior to the Product is received by us. The customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging. Upon receiving the item, inspection will be made.
10. STECH Group will not be responsible on missing parcel / lateness / return back due to third party delivery partner. However, we will help you on the process to track and enquire on your parcel.

What if I received a damaged?

Firstly, we apologize if the product received was damaged.

1. Please notify us via contact us form or email us at info@stecsy.co as soon as possible.

2. Replacement must be informed as soon as possible within 3 days after receiving. 

3. NO REFUND, only exchange. 

4. Customer needs to attach a picture of the faulty items. 

What if I accidentally paid more than once?

It is important that customer do not click the pay button twice even when the browser is not responding. It is best to refresh or cancel the transaction and begin again.

1. Please notify us via contact us form or email us at info@stecsy.co as soon as possible.
2. Provide us with your order number.
3. You may choose to have the amount refunded (charges may apply) or have a store credit.
4. Customers are to bear any bank charges due to transactions made between banks.
5. If you choose to have the monetary refund, 3% from the total value will be deducted for admin fee.
6. If you request for store credit, full refund will be made.

Repeated Returns

We offer a flexible return policy to make your online shopping experience a pleasant one. We do monitor the number of returns made by our customers, and continued returns will be flagged and potentially lead to the suspension of your stecsy.co account.

Last updated: 26th September 2020

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